New Technical Note: Social Service Workforce Safety and Wellbeing during the COVID-19 Response - Recommended Actions

A well-supported social service workforce, appropriately equipped and protected, is essential to mitigating the damaging effects of COVID-19. As the COVID-19 pandemic escalates, so do the vulnerabilities of the individuals and communities that the social service workforce serves. Social service workers can build on existing strong ties to communities and rapidly respond, but to do so, they must also stay safe and healthy.

In some cases, face-to-face contact can be replaced by remote support using various forms of technology. In other cases, there is a clear need for in-person contact when not intervening poses a greater risk to children or families.

A new technical note has been developed to provide guidance for rapidly supporting the work of the social service workforce to enable them to safely serve children, families and communities during the pandemic. It has been informed by practitioners, supervisors, NGOs and governments across the world, who have shared both challenges and innovative ideas.

This document is an Annex to the Technical Note: Protection of Children during the Coronavirus Pandemic and has been prepared by: Global Social Service Workforce Alliance, UNICEF, International Federation of Social Workers and the Alliance for Child Protection in Humanitarian Action.

Download and review the Technical Note now.